1,The real color of the item may be slightly different from the pictures shown on website caused by many factors such as brightness of your monitor and light brightness.
2, Please allow slight manual measurement deviation for the data.
3, This listing is for one dress only, other accessories (if any) are not included.
Notice: This is dress measurements, not the body.
We suggest you measure your everyday dress and compare with our measurements to choose the best size!
This dress can be customize, but need increase the cost $6, If you want the custom made, please choose any standard size when ordering, then write your measurements details in the message box when paying. size information: bust,waist,hips and height with shoes.
- Most orders will be shipped out within 1-7working days (according to your order's quantity)
- We only ship to your confirmed address, please make sure your address and phone number is correct before purchase
- Shipping normally takes 7 to 21 business days. Most of the items will be delivered in 2 weeks, while there will be a delay for something we can not control (such as the bad weather).
- Please note that buyers are responsible for all Customs duty and import taxes fee in your country. We will help you to declared the item as a “gift” with low value
Return & Exchange
- All the items within one month warranty for exchange. And all returned items must be in the original packaging, if possible, We don't repair or replace items with an expired warranty. Please understand
- Customers are responsible for shipping charges on any returned items. It may take up to 7 business days to process your return after we receive your product.
- When you receive the package, please try the item asap without removing the tags, altering or washing it.
- All returned items must be in the original packaging, or we don't repair or replace items with an expired warranty.
- If you want to exchange the item, you have to pay again for the second shipping fee.
- We just can refund you the item price, Shipping fee will not be refunded.
Your satisfaction and comments are very important to us.
If you like our products and service, please take a minute to leave us a positive feedback and 5 stars. We will appreciate it very much
If you are not happy, please feel free to contact us before leaving a Neutral or Negative feedback, We will try our best to work out the problems
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of kpmstores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.